How Crafty helped this Fintech company cash in on culture.

This leading Fintech company uses AI to help thousands of global companies manage their expenses. Trusted by big names like DoorDash, Robinhood, Classpass, and Y Combinator, they operate in over 100 countries, modernizing how corporations move capital, one swipe at a time.

The company was founded with a mission to empower employees everywhere to make better financial decisions. That mission isn't just for their clients—it's a core value that shapes their own company culture. So, when the remote-first organization noticed a growing desire among their team to meet and collaborate in person, they sought an office pantry provider that could create positive experiences and alleviate stress without costing employees a dime.

“To us, empowering our workforce means ensuring employees don't have to leave the office to get coffee, aren't starving between meetings, or spending unnecessary money just to get through the day, " says their Workplace Experience Manager. “People overlook the importance of something as small as office coffee, but it's a simple way to show we care. Crafty helps us spread love."

‍Vendor Management

• Challenge: Before Crafty, the Fintech company struggled with coordinating multiple vendors, leading to logistical complexities and service inconsistencies.
• Solution: After Crafty, they achieved consolidated programming and consistent service across the US and Canada.

‍Employee Experience

• Challenge: Before Crafty, ensuring a positive employee experience was challenging without a formal return-to-office policy and fluctuating office attendance.
• Solution: Now, they use Crafty Platform data to anticipate daily foot traffic and gain insight into consumption patterns, contributing to a 30% boost in employee engagement.

Employee Savings

• Challenge: Before Crafty, they searched for a way to effectively use and manage their budget to provide essential perks to employees so they would not have to spend money on the meals and drinks they needed to fuel their day.
• Solution: After Crafty, they provide coffee, drinks, snacks, and shelf-stable meals that make meal time at the office more attractive and wallet-friendly than going offsite.

Personalized Support and Flexibility

Crafty's dedicated Customer Success Manager, Natalie Loomis, provides personalized support, ensuring the company's unique needs are met and exceeding expectations.

"We're curating unique experiences at each of our offices thanks to Natalie," says their Workplace Experience Manager. "She goes above and beyond for customers. We've been meeting often lately because of our new office openings. She’s helped us review finances to stay under budget, as she coordinates with the on-site representatives to ensure everything we loved about our office pantry in our old locations makes it into the new ones. Our relationship with Crafty and the help we receive is invaluable."

Versatility and Patience

Crafty demonstrated flexibility and patience as the team worked to rebuild the office experience post-pandemic, understanding the uncertainties and providing support without pressuring the organization to have all of their needs figured out.

“The pandemic was super scary with a lot of ambiguity, but we’ve seen more of our employees interested in a return to the office,” says their Workplace Experience Manager. "For a while, we were really trying to figure out how to measure our monthly spending and support our employees. It looked a little weird and wasn't consistent, but the Crafty team was patient and flexible. They understood the uncertainty and didn't push us to know exactly what we needed during a transition that included my manager leaving and a radically different workforce.”‍

Equipping people with the food and drinks they need to be productive on those days is key. As a result, we've seen a 30% uptick in employee engagement in the offices. Employees are excited about seeing their leadership and managers."

Increased Employee Engagement

The Fintech company's flexible approach to return-to-office policies, supported by Crafty's services, led to a 30% uptick in employee engagement.

"We don't have committed days in the office, but we've noticed that major collaboration at the top level, especially among leadership, has a deep passion for in-person collaboration,” says their Workplace Experience Manager. “This wasn't happening with people distributed across different locations. Our CEO decided not to require employees to come to the office but encouraged leadership to collaborate in person. Equipping people with the food and drinks they need to be productive on those days is key. As a result, we've seen a 30% uptick in employee engagement in the offices. Employees are excited about seeing their leadership and managers."

Improved Office Amenities

Crafty helped the company enhance its office amenities, including upgrading its office coffee machines to more efficient models based on employee feedback.

"We took the information we gathered from surveys and worked with Crafty to build out a space that fit their needs,” says their Workplace Experience Manager. “For example, everyone hated the last Nespresso machine because it didn't work well. Natalie understood this and suggested a larger, more efficient model, the most recent dual-tank Nespresso. Yet, this is another example of her going above and beyond. An effective coffee machine in the office means employees don't have to waste time at the coffee shop, saving them time and money."

Attention to Detail

Crafty's attention to small details, like snack sizes, also enhances the overall employee experience in the office. Tanner Keefe, Crafty’s Client Ops Coordinator, has developed a reputation for capturing the full scope of the Fintech company's needs down to the finer details.

"The team loves the small touches Crafty provides, like Tanner ensuring the snacks are a convenient size, so employees can just pick them up and go to meetings,” says their Workplace Experience Manager. “These small edits and the attention to feedback enhance the experience in the office."

I find it interesting that many friends who work from home exclusively spend a lot of money trying to replicate the experiences our partnership has allowed us to create at our offices. It lets me know we made the right choice with Crafty.

Stress Relief

Returning to its mission statement, the Fintech company wants nothing more than for its employees to feel unburdened when they come into the office. Whether that’s ensuring they have the technology and tools they need to work or the soft drinks they need to make their days a little brighter.  

“Our guiding principle is to take that weight off our employees. For example, we recently added fresh fruit in the office. It's a small thing, but impactful; it’s one less thing for our employees to worry about. We help them eat nutritiously, sip happily, connect and collaborate without having to think about it. Crafty plays a crucial role in relieving our employees of many of these concerns, helping them maintain their energy and focus throughout the day."

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Crafty's partnership with this Fintech powerhouse showcases the positive impact of streamlined office snack services, personalized support, and flexibility on enhancing employee experience and operational efficiency. Through attention to detail and adaptability, Crafty helped the organization create a more engaging and supportive workplace environment that employees deem “worth the commute."

“We still have hub offices and offer high-level services to employees who come in,” ends their Workplace Experience Manager. “I find it interesting that many friends who work from home exclusively spend a lot of money trying to replicate the experiences our partnership has allowed us to create at our offices. It lets me know we made the right choice with Crafty.”

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